Informazioni

GENERAL PROVISIONS

italiancraftings.com is owned by Gianvito Padula – Address: via Bagli n. 50/E Rimini, Italia - P.I.04341260406

Purchase

All products available on the www.italiancraftings.com website are one of a kind, because each one of them has been handmade by a craftsman.

To proceed with the purchase of an item, after selecting it in the “products” section, the customer is kindly requested to access the shop section and, consequently, follow the indications for the procedure.

Upon confirmation, italiancraftings.com will send a mail to the customer to confirm the purchase has been made.

Customers will receive their products within 15 working days from the date of the purchase: this time frame includes the fulfillment of the order, the creation of the product and its shipping.

Each item will be provided with a Warranty Certificate, signed by the craftsman who made it, ensuring the quality and the singularity of the product.

Return Policy

If, within 7 days of the receipt of the ordered item, the customer is not satisfied with their purchase, they may return the product to italiancraftings.com to get a full refund, shipping costs excluded.

A refund is guaranteed as long as the product has not been used nor damaged in any way.

Customers are not required to pay for shipping only in the case where the product comes damaged, defective or was shipped in poor conditions.

To send back a product, the customer is kindly required to fill the form that will be included in the package, and mail it to returns@italiancraftings.com, or, as an alternative, call directly the following number : +39348 2900582. This way, our client will receive all needed support by our customer service.

Return address :
Arti Romagnole . Italian Handicraft
Attn:
Returns
Via Bagli 50/E
47923 Rimini (Italy)

PACKING INSTRUCTIONS

We recommend the utmost caution when packing CERAMICS, since they are fragile and might break.We also recommend keeping all original packagings, if you intend on returning a product.

We suggest to rely on an insured courier and keep the receipt, since Arti Romagnole . Italian Handicraft will not be responsible for items that have been damaged or lost in transit.

All products must be well packaged and intact upon arrival, otherwise the transaction will not be fulfilled.Once the return has been inspected and approved, the shop will restore the amount already paid on the credit card, except for shipping charges.

Refunds will be made on the same credit card used for the initial purchase.

Please consider ½ blling cycles before the credit entry occurs.

Returns for bigger orders will be subjected to a 15% reimbursement fee.

THE RIGHT OF WITHDRAWAL IS NOT VALID FOR CUSTOMIZED PRODUCTS

RETURN OF DAMAGED, DEFECTIVE OR MIS-SHIPPED ITEMS
In the case where the cause of return is the product being damaged, defective, or not the right product, Arti Romagnole . Italian Handicraft will send a new one of the same kind.

Cancel Order

After the order has been processed, it cannot be cancelled.

Delivery

We ship our packages with DHL or Mail Boxes, within 15 days from the receipt of the order... In the unfortunate event you receive a faulty or damaged item, please keep all of the material used for packing and the broken pieces of the product for the inspection carried out by the Courier.

Please notify Arti Romagnole . Italian Handicraft within one week from the receipt of the package and we will refund you or replace the damaged product as soon as possible. If you do not report the damages within a week after arrival, Arti Romagnole . Italian Handicraft will not provide a refund or the replacement of the product.

Products and Prices

All products available on the www.italiancraftings.com website are hand made and may have minor variations on color or measurements, such as slight staining, fingerprints, small marks on the paint, etc. All ceramics are food-safe and can be washed in the dishwasher (we recommend making sure the items are separated from one another to avoid contact during the wash)

We don't recommend putting any of our products in the microwave.

For further informations about ceramic and fabric care, please check the dedicated sections “Characteristics of Handmade Ceramics” and “Characteristics of Handmade Textiles”.

Prices on our website are both in US Dollars ($) and in Euro (€).

Personal Info & Privacy

We do not sell, share nor disclose your personal informations, unless required by law. All informations are confidential and kept private. We use the most advanced encryption technology to protect your data.

Should you have any questions or concerns, please do not hesitate to contact us at info@italiancraftings.com

Governing Law

For any controversy the court of Rimini (Italy) will be the one of competent jurisdiction.